You
must read and agree
to the ZiaLink Online
Policy
Our policies are few,
but important. Please read
the following information
completely. Contact us if
you need clarification on
any topic. Our mission is
to provide fast, easy to
use access to the Internet
for a reasonable price.
We offer dial-up accounts
as well as dedicated connections.
Disclaimer
Genesys Computer Sales,
Bernard Schaer, and Zialink
Internet will make every
effort to ensure that our
dial-up operations are functional
at all times. However, due
to the architectural design
of Internet access in New
Mexico, and the numerous
parties involved in maintaining
it, we cannot be held liable
in the event that service
is degraded or interrupted
regardless of the reason.
Consequently, we will not
compensate customers for
down time or loss of business.
As a private partnership,
we reserve the right to
refuse or to terminate service
to any individual or organization
at any time at our sole
discretion.
Privacy
We believe we have
an obligation to
protect the privacy
of our subscribers.
Subsequently, the
only information
maintained on our
Authentication Server
is the username,
the subscriber's
actual name, a code
for the dial-up
area and the encrypted
password. The information
can only be accessed
via a dial-up connection
or an approved network.
It is not available
to the Internet
at large. Our customer
database will be
kept strictly confidential
and will never be
provided to anyone,
without your express
authorization.
Technical
Support
Technical support
is available by
calling 505.454.0145
or by e-mailing
support@zialink.com.
Our technical support
is trained to handle basic
initial installation and
connectivity problems.
If you call for support,
please make sure that
your computer is turned
on, and that the telephone
is near the computer so
that we can check review
your system configuration.
If you would rather not
fuss with more complicated
issues, please bring in
your system (no cables
or peripherals required),
for us to examine. An
Internet tune-up is $20.
Use
of our service
Use of our services are
bound to legal operations
only. Anyone who uses
our Internet access to
distribute illegal materials,
such as weapons, child
pornography and mass mailings
(SPAM) may have their
service immediately terminated.
We do not claim to control
or police content on the
Internet, and we are not
in a position to judge
if a business offering
on a subscriber's site
is legitimate or constitutes
a scam. We will, however,
abide by all laws governing
our operation to preserve
the integrity of our service
Hence, if illegal activities
come to our attention,
we will take action.
Sign-up
Customers are required
to sign and date our Customer
Agreement Form. Our $10
sign-up fee covers the
administrative tasks of
account creation on our
Server and in our accounting
program, as well as providing
instructional materials
and initial tech support.
The fee is nonrefundable.
The access charges for
the calendar month in
which a customer signs
up are billed from the
time of sign-up to 30
days from that time. If
a customer cancels an
account, the cancellation
takes effect at the end
of the month when written
notice is received from
the customer.
Billing
Our billing is done on
a 30-day basis starting
from the sign-up date.
The process is automated
to accommodate the large
number of customers. Everyone
is charged a monthly access
fee for the month at hand.
Other services such as
commercial Web Sites and
phone company charges
for dedicated lines are
also debited to the appropriate
accounts. After the charges
are posted, the credit
card transactions are
sent to the bank electronically,
and an e-mail notice is
sent to each customer.
The e-mail statement tells
you what the current charges
are for your account.
If you pay by credit card,
the e-mail tells you what
we charged to your card.
If you pay by cash or
check, it gives you the
amount of the charges
and of your remaining
credit. If you owe money,
you will see a positive
balance. For questions
on your bill, please e-mail
billing@zialink.com.
To
sign up for Zialink you
must read our policies
carefully. If you agree
to them, click on the
"AGREE" button
and you will be forwarded
to our sign up page.
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